February 9, 2012

Email Marketing – There Are Only 8 Email Types (cont’d)

Hi Everyone

In my last post I spoke about and gave examples to Email Marketing Types #1 – #4.

Knowing the 8 different email marketing types and how they are used  is very powerful for the email marketer.

Learn and use these as described and watch your email statistic rates soar.

To recap, here are the first 4 email types:

1. Email Type One: Tell a Story;
2. Email Type Two: Discuss a Special Event/Holiday;
3. Email Type Three: Comment on a Special Media or
Social Event; and
4. Email Type Four: Media Personality Comment.

To continue on here are email types #5 – #8.

Email Type Five: A Question & Answer Email

This email type involves setting up a series of questions which can then
be answered by yourself.  The questions can be ones which people constantly ask you about your products and services

or…

they can be questions which best describe what you do.

Whatever you do make sure you ask challenging questions.  Make sure
they will overcome even the cynical of prospects.

In a sales sense this type of email is invaluable as the idea is to think up
questions which potential prospects might have and then answer them.
This enables you to overcome objections quickly and should lead
the prospect into taking action earlier then they may have.

Example of questions I use in this type of email can best best be found in my
publicity pack for the media.  I offer these questions to the media to ask me.
Maybe you could do something similar ???

Here are the first five questions from my media publicity pack:

1. Some people detest getting unsolicited emails in their inbox, what makes
what you do so different?

2. What about the spamming laws?  Aren’t you advocating spamming?

3. Ok Kurt, then it’s not spamming and you are not breaking any rules –
how do you get around not annoying people?

4. There will be people listening who’ll say, “I have tried email marketing
before and it doesn’t work.” What would you say to them?

5. What advice would you offer to people who wish to give email
marketing a go?

Do you get the idea here – be ruthless with your questioning.

Email Type Six: A Testimonial Email

This email uses the kind words or testimonial of a client.  It is not
about bragging but is about giving ‘social proof’ into what you do.

Testimonials can be the written word or they can be testimonials via a video.

I am happy to receive either but do not be afraid to use them.  Somebody
talking about you, your product or services has much greater weighting in
sales then you telling people of what you can do.

You will find many testimonial examples by clicking the Testimonial Page link above.

Email Type Seven: Combination of Q & A and Testimonial

As the title suggests this email type combines types #5 & #6.

When you ask the question, rather than give your answer, you can
give the answer contained in a customer/client testimonial.

For example:

Question: My business is different – Will your “7 Killer Tips” work for me?

Answer: Yes it will. But rather than I tell you, here is what Bruce Bird from
the UK said about my book.

“Great job, Kurt.  I was aware of some of these tips – but usually applied
them intermittently and often in haste.  Your ’7 Killer Tips To Get Your
Emails Read’ makes it crystal clear just how important a methodical and
consistent approach is in all your emails.  And I love the examples you
give from well known marketing figures demonstrating just how
effective your lessons really are.  As always, the best lessons come
from watching what the masters do.  I’ll be keeping your e-book
handy for ready reference every time I go near that ‘Send’ button in future.”

Bruce Bird, Dunstable, LU6 3SH, UK

Don’t discount the power of this type of email.  It allows ‘social proof’ to be
one of your greatest weapons in your marketing mix.

and finally…

Email Type Eight: The Interview Email

This email type allows you to interview an expert in your subject matter
and segue it back to your products or services.

Examples are:

If you sell baby clothes, prams etc., interview the manufacture/maker and ask them pertinent questions your audience would love to know. It could be regarding the material, it could be how they’re handcrafted or it could be about built in safety features.

Do you get the idea here, this interview style email is very, very powerful.

An example of this is where I was inter-viewed by Mal Emery one of Australia’s leading marketers about email marketing.

The full ‘raw’ 1 hour inter-view is here:  Kurt’s Inter-view About Email Marketing.

Summary

Well, now you have all 8 Email Types.

Use them consistently and watch your “in-box turn into a cash box”.

1. Email Type One: Tell a Story;
2. Email Type Two: Discuss a Special Event/Holiday;
3. Email Type Three: Comment on a Special Media or Social         Event;
4. Email Type Four: Media Personality Comment;
5. A Question & Answer Email;
6. A Testimonial Email;
7. Combination of Q & A and Testimonial; and
8. The Inter-view Email.

Cheers and Great Selling
Kurt
Email Mastery

There Are Only 8 Different Types Of Emails

Hi Everyone

As Easter is approaching…

I thought I would give you help to write some emails to your customers.

You see, part of email marketing is having the ability to construct a message
which resonates with your customers.

And by this I mean…

Write an email which follows a proven, successful, logical format.

Now, before you get all nervous and say, “I can’t write.”
I am going to simplify things for you.

You see…

Once you have the format or formula it will be easy to plugin in and insert
the words you wish to say.

So to help – when you wish to send an email out to your customers
the first step is to decide which type of email you should send.

because…

once this is decided it will make the task of writing so much easier.

So, the first step to remember is:

There Are Only 8 Different Types Of Emails.

Yes, only 8, and once you have copied these onto your desktop, you will
easily be able to construct a meaningful email to your list.

Ok, there is a little bit more to it then just sending out an email but…
these 8 different types will help you on your way.

Email Type One: Tell a Story

This email type is about telling your customers a personal story.  Make it
conversational, make it about yourself, your business. It doesn’t really
matter but it must come from the heart.

The story could be about your family, a personal experience anything which
you believe people would be interested in.

Then…

Link it back to a product or service you are offering.

The key here is the story should reveal emotions. It doesn’t need to
be a literary masterpiece but it should reflect an honest, open dialogue
with your customers.

Here’s an example of how I used Email Type One in a recent email:

http://www.kurtjohansen.com/businessstrategy/bali-reveals-3-major-lessons/


Email Type Two: Discuss a Spec.ial Event
/Holiday

This email type allows you to discuss a seasonal holiday or spec.ial event.

You could comment on the winning/losing of an award. i.e the Academy
Awards, the Grammy’s or the Logies.  You could then relate this back to
what awards your business has won.

It allows you to plan a series of emails and is one which you can
program a major campaign on.

Easter is the class.ic example here. It’s honoured everywhere and
it doesn’t matter where you are in the world, as it is generally celebrated
around the same time of the year.

How can you tie Easter into your email marketing?

I find it’s best to comment on events which covers both Northern and
Southern hemisphere’s as I have clients in both.

Easter is a logical choice at this time of year.  Don’t miss out on this
seasonal oppor.tunity.

Here is a copy of a recent Easter email marketing campaign.

http://www.kurtjohansen.com/businessstrategy/did-you-receive-these-17-brochures-in-your-letterbox/

You could also bring into play your birthday.

One of my best campaigns was centred around my birthday.

I was able to joint venture with a meals/bar venue who offered my clients
a fr*ee nachos for two.  The venue gained 32 new patrons who bought drinks and hopefully
enjoyed themselves to return.

It was the best marketing campaign they had ever run.

I was seen by clients as a great friend for supplying the nachos.

And the bottom-line is…

“People buy from Friends.”

My clients stayed with me and bought even more.

Try this one – see if you can joint venture with another business who would
be happy to offer something fr*ee to your clients.

Email Type Three: Comment on a Spec.ial Media or Social Event

This type of email means you need to be up with current events.

You could discuss elections (be careful and stay neutral).

Another way to use this Email Type is to discuss what’s happening around the country
or world.

You could use sports, you could use politics or you could use weather patterns, such as
cyclones, earthquakes, floods.

Whatever you use try not to alienate too many of your customers.

Without solid knowledge of their ‘belief and value system’ it could
back fire on you.

Here is how I used it to comment on a media release from a company in
Brighton, England.

http://www.kurtjohansen.com/businessstrategy/when-to-send-emails/


Email Type Four: Media Personality Comment

This an extension of Email Type Three.

The difference between #3 and #4 is number four is about a specific person and
their actions.

You could take a moral standpoint of a celebrity like Sandra Bullock’s husband,
Tiger Woods but… again be careful.

How this links back to your product or service is crucial if you
wish to go down this path.

You could mention upcoming tours of bands, well known artists.

In Australia, Carole King and James Taylor are about to tour together.
This could be a great segue to discuss how partnering can be so advantageous.

You are only limited by your own imagination here.

Here is an example of how I managed to tie in P.T Barnum into an email.

http://www.kurtjohansen.com/businessstrategy/an-email-sales-template-you-can-use/

Summary

Well, here are the first four Email Types.

  1. Email Type One: Tell a Story;
  2. Email Type Two: Discuss a Spec.ial Event/Holiday
  3. Email Type Three: Comment on a Spec.ial Media or Social Event; and
  4. Email Type Four: Media Personality Comment



Think about how you can use these to converse with your customers.
Often we don’t do anything because we don’t know what to say.

Now you do – well at least you have half of the types of marketing emails there are.

Stay tuned for my next email where I will discuss and give examples of Email Types #5-#8.

Cheers and Great Selling

Kurt
Kurt Johansen
Email Mastery

PS: What ever you decide, KEEP MARKETING.

“How To Use Video In Your Marketing”

Hi Everyone

Businesses should use video in their marketing.

How to do it and what to do with the video is the crucial
element to this post.

By creating relevant videos businesses can increase the visibility of
their products and services and explain, in a visual form, the benefits
of them to their prospects and customers.

One of the best places to place your video is YouTube.

There are many other sites where you can freely upload your video
but those can be tried after you master YouTube.

YouTube receives approximately 100 million plus unique visitors each month.  On average these people view around 6.6 billion videos according to research from Nielsen NetView.

YouTube, is now owned by Google. What this means is more than
ever Google loves YouTube.

Because of this any website which has YouTube video embedded in it, stands a massive chance to be indexed high within Google.  And this should be the intent of anyone serious about having an on-line presence.

So, what type of video should you make for your business?

The trick here is to gauge your intended audience.  If you have a crowd which is analytical and succinct then maybe an educational
type of video is required.

If your crowd is one which needs entertainment then entertain.

So the magic answer is “IT DEPENDS”.

Whatever you do make sure you engage your audience.

The video is not about you. It is about the viewers.

If your business is about selling used cars, take them through your weekly
offerings. You could film various cars in the yard so people can view them
on-line.  You could answer questions which normally pop up when people
first look at purchasing a new vehicle.

If you sell baby merchandise, show them the latest stock arrival, or maybe
show them the latest pram and how easily it folds and can be placed in the
boot of a car.

You are only limited by your own imagination.

Ok, I make the video then what?

You have three options available:
1. Do nothing
2. Send out an email campaign to your existing customer list;
3. Post the video on YouTube and other video hosting sites.

If people don’t know your video exists, it was a useless exercise making it.
I guess then we can eliminate Option 1 as a viable alternative.

Option 2 is a natural extension to your marketing mix and should be done
religiously each week if you wish to create a market presence.

But…

when you learn to upload your video to YouTube and broaden your marketplace you will see the real power of YouTube.

In my next post I will expand on this theme of video marketing.

Until then

Cheers and Great Selling
Kurt
Email Mastery

“Did you receive these 17 brochures in your letterbox ?”

Hi Everyone

I was out visiting a client the other day and was amazed when
I returned to my office.

I parked the car in the normal spot.

Walked the 5 or 6 metres to the front door of my office and I
grinned as I witnessed through the window, the excitement of
my Golden Retriever and Lhasa Apso, happily wagging their
tails to see me.

Nothing unusual I thought.

This was just another return, and it’s always nice to be greeted
by the family pooches as they give their love so freely.

I even had a great sense of gratitude overwhelm me.

But then…

I turned around and saw a pile of brochures, flyers and pamphlets
all neatly folded and protruding from my letterbox.

Gosh, I thought it must be Christmas.

I can’t remember receiving this many marketing items in one bundle
before.

There were brochures for:

* Target  – “Massive Home Sale”;
* Coles – “Your Hunt For Easter Value Is Over”;
* Kmart – “Everything For  Easter Time”;
* Big W – “Big Easter Surprises”;

* Kosmos Electrical – “Home and Kitchen”;
*Repco – “Easter Getaway Specials”;
* General Trader – “Where Everyone’s A Chef”;
* Prouds The Jewellers – “Sparkling Savings”;
* Auto Barn – “Hip Hop Easter Sale”;
* Cheap As Chips – “All Your Easter Goodies In One Basket”;
* AGL – “Need Hot Water?  We’re Experts”;
* Australian Outdoor Living – “Production Surplus Crisis”;
* Chemmart – “Monster Discounts”;
* The Outdoor Furniture Specialists – “9 Day Mega Sale”
* Godfrey’s – “We’re Turning 80″;
* Dick Smith – “Talk To The Techxperts”; and
* Sprint Auto Parts – “Easter Saving Sale”.

What in the world, I thought,  has caused all these companies to go to
great lengths to create, compile, edit, and publish such colourful
advertising material to grab my attention?

What possibly triggered them into producing and sending it
all at the same time?

Well, really it isn’t surprising if you understand the buying cycles
of consumers.

And…

These companies do.

Easter is almost upon us and it IS recognised as the biggest consumer
spending time after Christmas and the New Year sales.

Easter brings about many feelings, whether it be holidays, religious/
spiritual or just ‘it’s nice to have break’.

Easter also brings about consumer spending.

So, if your business isn’t gearing itself to take
advantage of this consumer activity and sales phenomenon then
I suggest you start cracking some heads in your marketing and sales
department.

An opportunity like this will not come around again probably until
the Mid-Year Sales.

These 17 companies listed above are not dopes !

They went to great length and expense to produce the brochures because
they know this time of year is ripe for consumers.

And now you do too.

I know – I hear you – “I don’t have the money to produce such
lavish brochures.”

And I understand that.

Most small to medium businesses don’t.

But it’s no excuse not to look around and see what you can offer
your customers. What great deals can you stimulate their interest with?

Then get on the phone, fax them, or send them an email.

For me, it’s email, because…

We can send multiple messages quickly, discover who opens the emails,
reads them and who may click on links back to our website.

It’s what I call a very quick means of “Message to Market” and
can be easily and quickly changed with each email.

If you would like to know more just give me a hoy.

But whatever you do; DON’T…

Miss out on the spending frenzy which is about occur.

17 companies whose brochures were in my letterbox cannot be all wrong.

Cheers and Great Selling
Kurt
Email Mastery

What’s In Store For Email Marketing 2010

Hi Everyone

Increased personalisation & targeting 53.8%  and

Improved message titles &  subject lines 52.4%

is what businesses surveyed by Get Response want to improve with their email marketing this year.

Plus…

An increase in customer loyalty special offers.

There is also an interesting result in  the intent to use video in email marketing from 2009 to 2010:

  • Didn’t use it but plan to use video emails this year… 64.0%
  • Didn’t use it, and do not plan to use video email this year… 19.5%
  • Used it and plan to decrease the number of video emails this year… 0.8%
  • Used it and expect to send about the same number of video emails this year…  3.8%
  • Used it and plan to increase the number of video emails… 11.9%

I have been an advocate of using video in emails for a long time.  It allows you to demonstrate products, teach a lesson, display new merchandise and give people a visual who you are.

It is also a great means to display customer testimonials.  This is what is known as ‘social proof’ and helps prospects overcome any element of distrust.

Businesses are crying out more effective, newer ways to touch base with their clients.

Email Marketing is here, it works and if used correctly will drive sales.

Cheers and Great Selling
Kurt
Email Mastery

2010 Email Marketing Forecast

Hi Everyone

Target Marketing conducted a survey of its print subscribers in January 2010.

Here are the results:

Most businesses will not increase the amount they spend on advertising
or marketing this year.

They will allocate it differently though.

They intend to increase their investments in email marketing, pay-per-click, SEO strategies and advertising on their websites.

The major winner from all of these is Email Marketing.
84.6% of businesses plan to use email this year to acquire new customers.

Whilst 66.4% report they wish to use Social Media to greater effect.

What are you going to do in your business ???

Cheers and Great Selling
Kurt
Email Mastery

“Yesterday’s Post Raised A Few Questions From People”

Hi Everyone

“Yesterday’s Post Raised A Few Questions From People”

And rightfully so. It’s sometimes a bit too much to get your head around.

I have listed a few questions below because you may have also
thought of these.

But before I answer them, I am suggesting you should be contacting
your clients regularly.

And with Easter coming up, it’s a good time to start.

This can be done via the phone, mail-outs, brochures, flyers which ever way
you like.  It doesn’t really matter.

Easter just offers a fantastic time to be proactive.

What I have been specialising in the last few years is contacting people
via Email.

Why?

Because Email is the most cost effective, trackable, easily transmitted
form of marketing available.  And you can do it too.

Plus…

Most people have an email address.

This has led me to being most proficient in this niche and I can help
you too.

Will Smith, the American actor, said in an inter-view.
“Talent is what you are born with”.  “Skill is what you study, educate,
practice, and refine.”  “I am successful because I study when everyone
else is asleep.”  It’s my SKILL which makes me better, not my talent !”

The years I have put into email marketing has elevated me
beyond the talent level.

***********************************************************

Ok, here are answers to some burning questions which were sent to me.

Q:  Although I am in business I don’t have a list of clients let alone
their email addresses.  What should I do?

A.  There is an old saying in marketing that says “The money is in the LIST.”
This is only partially right.  The money is in:

The List;
The Relationship with your list;
The Offer you are making to them.
If you don’t have a list; get about building one NOW.

Create a reason why people need to sign up. It could be to join your
VIP Club, Birthday Club, Exclusive Membership Club – it doesn’t matter.

People will sign up if they know there is something for them.

When I was in Retail, I had forms on my counter which invited people
to sign up to my free membership club.

Within 48 hours I would send them a letter offering them $50 off a purchase
which had a time limit of 21 days attached to it. (Most sales were $400 +)

They also received 10% off all sales for being a member.

Before you go all – “I’m not giving away $50 or 10%” – what can
you afford to give away?  Give away some profit at the start
of your relationship to build/create a customer for life.

i.e You need to know what the life-time value of a new customer is.
Or in other words, how much money are they likely to sp.end with
you over their lifetime.  Now can you afford to give away a little?

Before long you will build up your list.

But you must never stop.

It doesn’t matter if you are in retail, car sales, restaurants, cafes, or
any business – having the ability to let people know about your
upcoming events will lead to more sales and more profits.

Q. I’m not sure how people will view me if I send an email?

A.  To be blunt – Get over yourself.  It’s about sending a legitimate
marketing message to people who are interested. Sales is a g.ame where
people buy from friends.  If you form the relationship I mentioned above
you will be fine.

Q. What about the Spam Laws etc.?

A.  Now this is an area I am most conversant.  You are allowed to
do many things and I will ensure I hold your hand along the way.
Francis Bacon once said, “Knowledge is Power”  He was wrong.
“Acting on Knowledge is Power”  I know the Spam Act back to front
and I will ensure we are both playing within the rules.

Q.  Ok, I am ready to go, I think.  What happens now?

A.  We talk.  Yes, just some plain old conversing over the phone
where we discuss what marketing you could put in place for Easter.
I develop a series of emails to send in a campaign for you and
I even put it together, load up your list and give you statistics.
It’s that simple.

Q. Do you guarantee results.

A. I guarantee I will put as much emphasis into your campaign as mine.
Results are a little tricky.  It will depend on your List, your Relationship
And the Offer you are willing to make.
I do guarantee you get my undivided attention and ability to work with
me; not one of my staff.

Q.  If I go ahead and like what has happened.  What then?

A.  Well, the ability to become one of my personal clients is on offer.
But I must warn you I do not take everyone on.  I need to like you, as
we are going to get to work with each other on more of a personal basis.
Why? Because I need to get inside your head and grab out those gold nuggets
in your business which you have.

***************************************************************

So there you go, my offer of 5 emails for $550 is on offer
for the next three businesses (2 were snapped up yesterday).

Contact me NOW to begin your Easter email campaigns.

Cheers and Great Selling
Kurt
Email Marketing

“”Easter is Fast Approaching – Are You Ready?”

Hi Everyone

I don’t know about you but every time I go into a Coles
or Woolworth these days I am reminded about Easter.

At the front of the store there are Hot Cross Buns, Easter Eggs
and displays of other assorted Easter goodies.

I’m not sure if it’s too early but I do know this; these supermarkets have
created the Easter theme and we can use it in our businesses and markets to
piggy back off to create customer awareness for our products and services.

So, “Easter is Fast Approaching – Are You Ready?”

Did you know Easter is the next big consumer buying time after
Christmas and the January sales?

And…

if you get yourself prepared you can take advantage of this.

Easter brings about a few immediate ideas for sales.

People will travel  – so anything to do with car maintenance, holidays,
camping, clothing, food will be on their minds.

Some people will choose to stay at home – so anything to do with household
repairs, painting, cleaning, fixing, upgrading, entertaining will also be on their minds.

So again, “Easter is Fast Approaching – Are You Ready?”

Here are a few tips you could have as sales themes:

* “Easter Savings”
* “Hop into (the name of your store) this Easter”
* “Summer Close-Outs”
* “End of Summer Sales”
* “Next Seas.on Sales Now Here”
* “Easter Sellout”
* “Easter Egg Hunt Sale”

and I’m sure you could come up with many more like these.

Whatever you choose don’t miss out on this typical lucrative time in
sales.

Start YOUR Easter Sales campaign NOW.

This will give you a solid three weeks lead in time to get your customers’
juices flowing and their hands in their pockets.

And to help here is my Easter Savings special to you right now.

I’ll offer my fabulous and much used “5 x 5 x 5 email marketing
campaign” to you.

That is I’ll work with

* 5 businesses to send out
* 5 emails to their client lists for
* $550 total fee (each client).

Each time I offer this “5 x 5 x 5 email marketing campaign” people jump
on board and we get to create campaigns specifically for them.

So, don’t delay, this offer normally sells out really fast.

My “5 x 5 x 5 email marketing campaign” has become something of
a best seller for my clients lately.

Call me 0412 94 77 33 or email me kurt@johanseninternational.com.au
to take up one of these spots.

Cheers and Great Selling
Kurt
Email Mastery

PS:  Not sure about if I can pull a marketing campaign off for you?
Go to the testimonial page above and check.

“Should I Include Images In My Email Marketing?”

Hi Everyone

‘Should I include images in my Email Marketing ?’ is a question I get asked regularly.

You see, most of the email marketers in the US suggest you send out emails only via text and people tend to read and take notice of this.

But…

if you only send  emails via the TEXT format then images cannot be included.

I always recommend you send emails by both TEXT and HTML methods.

Why ???

Because simply…

99.9% of people on my list open their emails in HTML.

And why would you wish to halt the ability for them to see images.

Quite simply, images will lead to increase click through rates.

Not sure ???

My statistics are always increasingly higher when I include an image

but don’t listen to me…

click here

to read an article from Email Worx
they have done the research and the results are in.

Cheers and Great Selling
Kurt
Email Mastery

Is Spelling Important In Email Marketing

Hi Everyone

Do you need to know how to spell when it comes to getting your message across.

Not according to Cambridge University:

“I cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdgnieg.

The phaonmneal pweor of the hmuan mnid.

Aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it deosn’t mttaer in waht oredr the ltteers in a wrod are, the olny iprmoatnt tihng is taht the frist and lsat ltteer be in the rghit pclae.

The rset can be a taotl mses  and you can sitll raed it wouthit a porbelm.

Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe.

Amzanig huh? yaeh and I awlyas thought slpeling was ipmorantt.”

So stop making excuses why you haven’t started with email marketing,

  1. Build your list
  2. Form the relationship and
  3. Make an Offer they can’t refuse.

Cheers and Great Selling
Kurt
Email Mastery

PS:  Need help to get started – then give me a hoy.