I’d like to tell you a quick story if you allow me.
You see, I just received a phone call from one of the
training organisations who use me to lecture/facilitate/
mentor/coa.ch/ train (call it what you like) for a host of
different subjects ranging from sales to management
type subjects for a variety of their clients.
The question they asked was…
“Do you have ‘Time Management’ as one of the subjects
I enquired as to ‘what context and why’ and they replied it
was because they had a client who was interested in
running a time management course for their staff.
Now Time Management is an intriguing subject because you
really cannot ‘manage time’.
- 168 hours in a week;
- 86,400 seconds in a day;
- and no more, that’s it !
Manage yourself against time.Now, I have been in the field of management
and business coaching for 20 odd years and most times it is not about time
management at all. It is about helping people review their behaviours to look
at the way they act.On many occasions it is not even about the people it’s about
how they are being led and managed.Because if the leader is not ‘leading’ it doesn’t matter what tips or
techniques you are using you will not gain better use of time
for your staff if they are allow.ed to do whatever they like.
In essence it all comes down to BEHAVIOUR.
So how’s your behaviour? Are you doing what you should do?
Are you self determined to achieve what you set out to achieve?
Most people say they are but really their behaviour doesn’t show it.
In business there are 4 Steps that you need to take to make sure
your customers are happy.
If you would like better results in your business then take a look
at what you are doing consistently and persistently to your customers.
You see and to be blunt…
It’s a cop out to say you don’t have time.
It’s about priorities and behaviours.
“The Four Steps Of Customer Service Value”
relatives and loved ones can have a system to ensure you are doing what
needs to be done to attract and keep customers.